Pre order items delivery may delay or changed (30-45 days estimate) due to covid-19 outbreak. We will try our best to get the orders as soon as possible. Thanks for your understanding.



Refunds and Returns

Returns

Our Policy lasts 24 Hours, If 24 Hours have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that u received it.It must also be in original packing. Personalized item are non refundable, if however a mistake has taken from our side then we can send out another or refund you once the item has been returned.
To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Late Or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Fragrancemv@gmail.com

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 


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